Pricing

We are always happy to discuss your individual requirements as we understand needs differ in terms of design, timescale and materials to be used.  For this reason, our estimates are provided free of charge, tailored to specific specifications.  We can offer suggestions and solutions based on our extensive knoweldge of industry regulations and products to suit every situation, so why not contact us to talk through your requirements.

 

Our pricing structure for general and emergency call-outs, plus circuit testing is displayed below.

  

General Call-Out Charge  
   
First Hour of Call Out £100.00
Per Quarter of an Hour thereaafter £25.00
   
Out of Hours Emergency Call-Out Charge  
First Hour of Emergency Call Out £120.00
Per Quarter of an Hour thereafter £30.00
   
Testing  
Testing from £120.00
Plus (per circuit) £30.00
   
All shown prices are excluding VAT  
Estimates - free of charge  

 

 

Guarantees

 

At Chislehurst Electrical we recognise that choosing a contractor to carry out projects, both small an large, can be a daunting prospect for those not connected with the industly. Whilst for main contractors, companies and other professional/commercial bodies the provision of accurate tenders/quotations is easily essential for like-for-like comparrison. Post-installation peace of mind is also important to us, therefore, we are more than happy to guarantee our work.

Guarantees of works completed

 

For your peace of mind, Chislehurst Electrical provide a free one year parts and labour guarantee for our works.

As an NICEIC approved contractor our customers can benefit from the NICEIC platinum promise please check details on their website. 
https://niceic.com/about-us/complaints/platinum-promise/

Payment

 

Payment should be made by either Credit Card, Cheque or Bank transfer.

 

Complaints Policy

 
 
The business always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.  

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
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